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Based at Pinewood Studios

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you when using this website.

The term '3d Broadcast' or "3D Broadcast Ltd" or 'us' or 'we' or 'our' refer to the owner of the website who is 3D Broadcast Ltd Registered in England.

Registration Number 7152680.

Registered Address
33 Isis House
Bridge Wharf
Chertseyr
Surrey
KT16 8LB

The terms 'you' or 'your' refer to any user or viewer of our website.

The use of this website is subject to the following terms of use:

  • This is a B2B website intended only for use by professional persons with proper knowledge of the equipment offered for sale. The products are NOT suitable for use by the general public. Whilst we will accept and process orders from the general public, such orders are accepted on the basis that they are not subject to the Distance Selling Act (2000). As such the following terms and conditions of business apply to all sales.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without the prior written consent of 3D Broadcast Ltd.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

1. General

These general terms and conditions (“Terms and Conditions”) apply to all offers, quotations and sales of goods and/or services by 3D Broadcast Ltd to any purchaser or potential purchaser (“Buyer”). If 3D Broadcast Ltd and Buyer have entered into a separate written contract relating to the sales of products, or the provision of services, including without limitation a reseller or distributor agreement these Terms and Conditions shall additionally apply to purchases under the separate agreement to the extent they are not inconsistent with the terms of the separate agreement.

Any agreement between 3D Broadcast Ltd and Buyer shall be binding only if and to the extent that an individual order is expressly accepted by 3D Broadcast Ltd in writing. 3D Broadcast Ltd shall have full discretion in accepting or rejecting any order.

Except as set forth in Condition 1.1 above, these Terms and Conditions shall be exclusive of and prevail over all other terms and conditions, written or oral, implied by trade custom or course of dealing, wherever appearing or however introduced (including those in catalogues specifications or any Buyer general terms and conditions, request for quotation, order or confirmation) unless expressly otherwise agreed by 3D Broadcast Ltd in writing. All other terms or conditions are expressly rejected by 3D Broadcast Ltd. Buyer agrees to be bound by these Terms and Conditions whether or not expressly so stated in any order, confirmation or otherwise. Each deviation from or modification of these Terms and Conditions requires the express written agreement of 3D Broadcast Ltd in each instance. Modification or waiver of any provision in one instance shall not constitute modification or waiver in any other instance.

Buyer may not without 3D Broadcast Ltd's prior written consent assign all or any of its rights under any contract incorporating these conditions.

2. Specification 

Goods are supplied in accordance with the relevant manufacturer’s standard specifications but 3D Broadcast Ltd reserves the right for manufacturers to make such improvements and modifications in such specifications without prior notice as it or its suppliers consider desirable in the circumstances, without obligation to modify or change any goods previously delivered or to supply new goods in accordance with earlier specifications, unless 3D Broadcast Ltd agrees otherwise in writing at the date of reservation of the goods.

If 3D Broadcast Ltd or its suppliers wish to make any improvements or modifications to any goods to be supplied to Buyer that would affect form, fit or function 3D Broadcast Ltdshall not implement such improvement or modification without the prior agreement of Buyer.

If Buyer wishes to change the specification of any goods to be supplied by 3D Broadcast Ltd then 3D Broadcast Ltd shall not be obliged to agree to such change. If 3D Broadcast Ltd does agree to any proposed change requested by Buyer then 3D Broadcast Ltd shall be entitled to adjust the price, delivery and warranty accordingly.

All technical information and particulars of goods and performance given by 3D Broadcast Ltd are given as accurately as possible but are not to be treated as binding or as forming part of any contract with Buyer unless specifically confirmed or agreed by 3D Broadcast Ltd in writing.

3. Price 

Unless otherwise accepted by 3D Broadcast Ltd in writing the price of the goods shall be the relevant price on 3D Broadcast Ltd website. Prices are subject to alteration by 3D Broadcast Ltd at any time without prior notice. 3D Broadcast Ltd shall notify Buyer of any alteration in price, whereupon Buyer may cancel the contract (without liability to 3D Broadcast Ltd) by giving notice in writing to 3D Broadcast Ltd within 7 days. Buyer shall bear the cost of any applicable sales, value added, excise, or similar tax in relation to the goods unless Buyer provides 3D Broadcast Ltd with a tax exemption certificate or licence acceptable to the taxing authorities before shipment.

4. Payment 

Unless otherwise agreed in writing, all payments by Buyer for the goods and/or services shall be made to 3D Broadcast Ltd in accordance with the “Credit and Settlement Terms” issued from time to time by 3D Broadcast Ltd to Buyer. Without prejudice to 3D Broadcast Ltd's other rights and remedies including the right in any event to sue for the price whether or not the property in the goods has been passed, interest at the rate specified in the “Credit and Settlement Terms” may be charged on the amount of any overdue account from the due date until the date of final settlement.

For approved account Buyers, full payment is due within one calendar month from the date of 3D Broadcast Ltd's invoice.

Value Added Tax is charged on UK and EU sales at the prevailing rate on the value of the invoice. VAT will not be charged to VAT registered non-UK EU companies who provide their VAT registration number at the point of sale.

5 Order Acknowledgement

When you place an order with us you will automatically receive an order acknowledgement via e-mail this is to let you know we have received your order. The status of you order can be viewed on your unique account which is created the first time you order from us. The display of items for sale on our website is only an invitation to treat, a binding sales agreement is not created until we have issued a sales invoice which will be on despatch of the goods. All prices shown on our website are for online credit and debit card purchases only. Please note that 3D Broadcast Ltd will not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors. All products and prices displayed on this website are for guide purposes only. We are not responsible for any exceptions or omissions.

6. Delivery 

All orders are subject to the cost of packing and carriage to Buyer’s nominated address in mainland United Kingdom by 3D Broadcast Ltd’s standard method of transportation. Any requests from Buyer for delivery outside mainland United Kingdom or other than by 3D Broadcast Ltd’s normal method of transportation are subject to 3D Broadcast Ltd’s prior agreement and shall entitle 3D Broadcast Ltd to adjust the price and delivery terms accordingly. Whilst 3D Broadcast Ltd will use reasonable endeavours to keep to any agreed delivery date, it accepts no liability whatsoever for any loss or damage resulting from delay however caused nor shall late delivery or non-delivery be a basis for cancellation of any order by Buyer. 3D Broadcast Ltd may make part deliveries. No partial delivery shall affect Buyer’s obligation to pay for any other part of the order. Goods shall be signed for on receipt. Any alleged discrepancy in delivery must be notified to 3D Broadcast Ltd in writing within 24 hours of receipt of the goods. All complaints not so filed are liable to be waived.

7. Cancellation of Orders 

No cancellation of any order by Buyer shall be accepted by 3D Broadcast Ltd unless:

i) The cancellation is received by 3D Broadcast Ltd in writing; and

ii) 3D Broadcast Ltd accepts the cancellation in writing and is paid by buyer (a) the sales value to 3D Broadcast Ltd of that part of the goods completed and work done in connection with the order; (b) the sales value of any items or materials bought by 3D Broadcast Ltd which cannot reasonably be used elsewhere by 3D Broadcast Ltd and (c) any other costs and liabilities which 3D Broadcast Ltd incurs by reason of Buyer’s cancellation.

Any extra cost or liability incurred by 3D Broadcast Ltd due to suspension of work or of deliveries or lack of or mistaken instructions from Buyer or to any interruptions or delays attributable to Buyer shall be added to the price of the goods and/or services and paid for by Buyer.

Goods supplied in accordance with Buyer’s order cannot be accepted for return without the advanced written consent of 3D Broadcast Ltd. This must be obtained by contacting us by telephone or e-mail and is subject to the following conditions:

i) You have changed your mind and wish to cancel the order and return the goods in their original unopened and undamaged packaging within 14 days of the date of our invoice. In this case, a handling charge/re-stocking fee of up to 25% will be applicable. Shipping charges are not refundable. Both the 25% and our original shipping charges will be deducted from the total refund. The Buyer is responsible for returning the goods to 3D Broadcast Ltd** and any refund will not be given until the goods have been checked by 3D Broadcast Ltd on receipt.

ii) If you believe your goods to be faulty and you wish to return them complete, undamaged and with their original packaging for a full refund this must be done within 8 days of the date of our invoice. Buyer is responsible for returning the goods to 3D Broadcast Ltd**. A refund will not be given until the goods are confirmed to be faulty by the manufacture. Additionally, 3D Broadcast Ltd will confirm that the goods are complete and in their original and undamaged packaging. In all cases, 3D Broadcast Ltd will do their utmost to complete the checks within 2 or 3 working day of receipt of the goods at 3D Broadcast Ltd.

iii) You believe your goods to be faulty and wish to return them for repair/replacement under the manufacturer’s warranty. Buyer is responsible for returning the goods to 3D Broadcast Ltd**. Once the goods have been received, a 3D Broadcast Ltd technician will confirm the fault and where the goods are confirmed to be faulty, a repaired or replacement product (in accordance with the manufacturers warranty conditions) will be sent to the customer by courier service. We reserve the right to charge for the shipping charges incurred during the return of the goods to the customer. If the goods are not found to be faulty, all return delivery charges will be the responsibility of the customer.

If such consent is given a re-stocking charge of 25% will be made. Returned goods must be unused, undamaged and complete with all original and undamaged packaging and then packed in an additional outer box or covering to ensure that the product and its original packaging are returned without damage. Returned goods must be of current design and must be sent carriage paid and at Buyers risk. Computer software and hardware / software bundles are not eligible for return unless they remain sealed in their original packaging. 3D Broadcast Ltd are unable to authorise the return of special order and non-stock items.

**Please note that 3D Broadcast Ltd accept no liability for loss or damage that may occur to goods being shipped to us and therefore we recommend that Buyers undertake additional insurance with their chosen carrier as a precautionary measure. We can arrange collection return of goods; however the cost of this service will be borne by the customer.